Existing Customers

As a Home Owner, Platform are Here to Support You

Whether you are looking to buy more shares in your home, need home maintenance tips or you are ready to sell, we are here to guide you along the way. Our aim is to be as helpful as we can, so that you as a home owner have all of the information you need.

Staircasing

Are you ready to take the next step towards owning more of your home? Through the process of Staircasing, you can increase the share that you own of your home, meaning the rental amount you pay to us will decrease. 

To learn more about the Staircasing process and the benefits it may provide to you as a Shared Owner, check out our helpful resources we have created to help you decide whether this is the next step for you to take in your home-buying journey.

Managing Your Home

Need help with your existing home? If your query is regarding any of the following topics, please visit the Platform Housing Group website for support.

• Alterations
• Paying your rent
• Service charges
• Repairs
• Lease extensions
• Changes to your household
• Anti-social behaviour reports
• Buildings Insurance

Home Maintenance

As time goes by, you may encounter problems within your home which are a simple fix but may be overwhelming to handle yourself. That's why we have created a series of home maintenance videos to help you solve any issues quickly and with ease. 

For further home maintenance videos, visit our YouTube channel.